RE: predicted customer support conversation

1 Sep 2000

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nice!  sounds familiar :)

gets my vote for "most amusing post on nanog"

peace
-stephen

Stephen Burd
VP Corporate & Education Services
Mercury Network
Email: sburd@tm.net
Toll Free: 888/866-4638 x156
Direct/Mobile: 517/923-0659
=================================================
     I N T E R N E T   F O R   B U S I N E S S
Mercury Network                 http://www.tm.net/
129 Ashman St / PO Box 117     Voice: 517/837-3790
Midland, MI  48640-0117         Fax: 517/837-3780
===================================================

-----Original Message-----
From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of
Nathan Lane
Sent: Friday, September 01, 2000 8:42 PM
Cc: nanog@merit.edu
Subject: Re: predicted customer support conversation

smd@clock.org wrote:
...
<ring ring>
Operator: Hello, networknet NOC, can I help you?
Customer: Yes, I'm having trouble surfing microsoft.com.
Operator: Oh, dear.  Are you using IPv4 or IPv6?
Customer: Huh?  What?
Sean.
Current support call:

Operator: Hello, networknet NOC, can I help you?

Customer: Yes, I'm having trouble surfing microsoft.com.

Operator: What's your IP address?

Customer: Huh?  What?

-Nathan Lane
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