May sound silly, but in another life I faced a similar problem and by hosting local SpeedTest.net servers in our network we could fend off many of these calls. But I guess it will depend on your customers, whether they take it or not. cheers, ~Carlos On 6/20/13 9:45 PM, Jeffrey Ollie wrote:
Are there any tools out there that we could give to our end users to help diagnose network problems? We get a lot of "the Internet is slow" support calls and it would be helpful if we had something that would run on the end user's computer and help characterize the problem. We have central monitoring system of course but that doesn't always give a complete picture, as the problem could always be on the end user's computer - slow hard drive, not enough memory, wrong name servers, etc.