On Wed, Jan 9, 2013 at 10:49 PM, Julian DeMarchi <julian@jdcomputers.com.au> wrote:
At least one company uses spamrats. That's how it got escalated to me.
Hi Julian, A couple of thoughts for you: 1. Spam Rats is a non-entity and anyone blocking email solely on Spam Rats' information is a fool. You can't be responsible for what every damn fool does on the Internet, so if the problem is that the customer sending small amounts of mail has run afoul of a single fool, you should consider limiting your efforts to helping the customer get in touch with that fool. 2. If the customer sending small amounts of email decides that blocking of multiple mail destinations is because of Spam Rats, they're almost certainly mistaken. Not about being blocked, but about the cause. Find out what's really going on. 3. If the customer is sending mail without a valid PTR record then they're probably on lists similar to rfc-ignorant as well. Check in to it. And help them fix the PTR record. 4. If the customer is sending enough email to find multiple folks relying on Spam Rats' information and they're doing it without having asked for valid PTR records, that's enough of a red flag that it's time for you to scrutinize just what email your customer is sending. Regards, Bill Herrin -- William D. Herrin ................ herrin@dirtside.com bill@herrin.us 3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls Church, VA 22042-3004