(Disclosure: I, too, work for DigitalOcean as the Manager of Network Engineering. Nikolas does not work for me, nor I for him.) On Tue, March 19, 2019 02:17, Ronald F. Guilmette wrote:
Nikolas Geyer <nik at neko.id.au> wrote:
I have passed your email on to the relevant team within DO to have a look at.
Thank you, but that wasn't what I requested, I asked for a contact there.
Oh, is that how this works? I ask that you FedEx me a million dollars cash, in small bills. I await the arrival of said parcel.
In any case, I would be more than happy to have you tell me the "right way" to engage with any actual live human beings at either of these companies, especially if you also are able to identify one or more such receptive individuals by name and email address, which is what I was requesting in the first place.
Would you really be happy with that? You derided another good-faith respondent to your screed with a rant about not being willing to fill out web forms to report abuse because it offends your sensibilities. Nikolas brought your report to the attention of the relevant group at DigitalOcean, we also have a link on the front page of https://www.digitalocean.com/ to Report Abuse that goes directly to the relevant group or groups responsible. We respond to reports (even rude ones) here on nanog and on other relevant industry mailing lists. We would prefer, but don't require, that you use the web form because that is integrated into the workflow of the groups that respond to those reports. If they choose to give you their individualized contact information, then they can do that. It is not my place, nor Nikolas', to give out individual contact information for our co-workers out to anyone who asks. That would be irresponsible and obnoxious for us to do that.
Oh, and additionally, as an Australian citizen with many Aussie and Kiwi colleagues working at DO of various religious persuasions; your postscript relating this back to the recent terror attacks is abhorrent and disgusting. You should be completely ashamed.
It's pretty clear to me that you have rather dramatically misread my the aforementioned postscript to my earlier post, and that a fair and clear-eyed reading of that should be quite entirely inoffensive to all, with the possible exception of some few people who work in mass media and/or the "news" business, such as it currently is.
As a caucasian American, born and raised in the US Midwest, I too was offended by your postscript. I would encourage you to take a step back, and consider your rhetorical tactics and whether they are beneficial to the community, or even to your own efforts. -- Jeff McAdams Manager of Network Engineering DigitalOcean