12 Jan
2005
12 Jan
'05
2:42 p.m.
1. Did you try using inoc-dba to contact other Austrian providers like ACONET to ask them this question?
Yes. They were very nice and saw the missed call (it was 2-3am at the time) the next morning and called me back. They gave me some information that confirmed what we'd been told overnight one we finally found an AT tech.
2. After you finally made contact with Austrian Telecom, did you tell them about the inoc-dba system and direct them to the URL with information about how to get connected?
That's actually a good idea. I was rather tired at the time and didn't think about. I'll raise this with their management when we conduct a post-mortem tomorrow. regards, Steve