RE: BCP for Abuse Desk

Subject: Re: BCP for Abuse Desk

(various good stuff deleted for brevity)

3d) Make sure your ToS allows nuking a spamming/abusive host. 3e) Then *use* that clause in the ToS when needed.

Each of the ISP's I worked for had such a clause. I felt it was a double edged sword. The only choices were to use it or not to use it, and on non-clear cut cases the business side of a company may be reluctant to heave a paying customer out the door. I would advocate service contracts that allow a graduated response including, but not limited to, getting rid of the customer. That way, there are penalties available even in cases of "unintentional" network abuse.