I've obviously caused a stir. Before I proceed, let me say I'm going to continue mentioning UU.net as I've had experience there... The responses to this list indicate this is a more widespread problem, so please don't take this as necessarily badmouthing uu.net. Let me first say EXACTLY what I was looking for. I'm multihomed. All I've wanted out of uu.net each time I've called is a traceroute and/or BGP output to determine which path my packets were heading back towards me on so *I* could get the problem fixed. I.E. to determine where the loss was really occuring and/or who was mis-announcing a prefix. In every case where I've tried to contact uu.net it's been obvious that as soon as traffic reaches their AS, everything goes to pot. Without being able to take a peek inside their network (via a traceroute or sh ip bgp) It's almost impossible to tell where the problem lies, since the problem is obviously with traffic getting back to my network. I agree with batz: On Fri, 29 Mar 2002, batz wrote:
Because their network transits _most_ internet traffic and as a courtesy, they should provide some bare level of diagnostic services to the rest of the network.
I can't think of a case where I've called the uu.net noc where I wanted more information than could have been queried through a standard looking glass (I.E. traceroute and BGP information). In fact, if uu.net provided a looking glass we probably wouldn't be having this discussion. Without rambling much further I'll add this: Yes, I realize there are scaling issues. Yes, I do want to call my upstream to get it fixed. No, I don't expect uu.net to own the problem (unless of course it IS their problem). BUT I can't tell which of my upstreams is having the problem in order to call them without a BGP or traceroute from the provider we're having problems reaching. - Forrest W. Christian (forrestc@imach.com) AC7DE ---------------------------------------------------------------------- The Innovation Machine Ltd. P.O. Box 5749 http://www.imach.com/ Helena, MT 59604 Home of PacketFlux Technogies and BackupDNS.com (406)-442-6648 ---------------------------------------------------------------------- Protect your personal freedoms - visit http://www.lp.org/