At 5:23 PM -0800 1/11/97, Mark Kosters wrote:
I see this and have noticed in the change logs that the whois dumper program was recently updated. I've backed out the change and the old info will return by 6:00AM or so tomorrow.
Mark, This is appears to be a very, very large-scale problem. While it is good that you have detected the problem and are attempting to reverse it, there are some questions that need answering: 1. Why did the problem go undetected for so long? Normal and reasonable quality assurance procedures should detect an error on this scale. Is there ANY testing of changes done either (or both) before and after they are instituted? 2. Why is the reversal taking so long to institute, on the order of 12 hours or more? Why is it not being done immediately? 3. It is normal for service organizations to credit their customers for when the provider makes serious errors. d/ -------------------- Dave Crocker +1 408 246 8253 Brandenburg Consulting fax: +1 408 249 6205 675 Spruce Dr. dcrocker@brandenburg.com Sunnyvale CA 94086 USA http://www.brandenburg.com Internet Mail Consortium http://www.imc.org, info@imc.org