On Tue, Jan 29, 2013 at 07:53:34PM -0800, Owen DeLong wrote: [...]
It really isn't. You'd be surprised how many uncompensated truck rolls are eliminated every day by being able to talk to the ONT from the help desk and tell the subscriber "Well, I can manage your ONT and it's pretty clear the problem is inside your house. Would you like to pay us $150/hour to come out and troubleshoot it for you?"
Showing some ignorance here, but... Does anyone make an ONT with a blinky light that you can toggle on/off remotely? It'd be great to say: Go look at the "it works" light. If the remote tech can control the light, the end user would have a better idea that the upstream provider really *was* in control -- rather than trying to placate the caller.