On 2006-10-27-07:37:37, Elijah Savage <esavage@digitalrage.org> wrote:
Because of contractual issues it makes it very hard for me to participate on this list hence the vague original post.
I can understand you might have various NDAs in place limiting what you can and can't disclose. Unfortunately, without full information, it is difficult to provide a full and proper diagnosis.
I was just asking a general question to see if anyone else was having issues.
See, therein lies the problem. As pointed out in recent congressional testimony by the esteemed Senator from Alaska, the internets are comprised of very many tangled-up tubes. At any given time, something just isn't working. Without source and destination IP addresses, it's difficult to determine whether a problem is global in scope (entirely appropriate for this list), or an end-user issue (inappropriate for this list, though some folk may beg to differ :-), as suggested by your snippet of 'traceroute' output -- and ultimately take corrective action.
I have peering points with Broadwing(now level3), Sprint, AT&T and MCI (now Verizon) that I can test for throughput from.
This phraseology is also a bit confusing, though sadly, all too common these days. Unless you're settlement-free, a better idea might be to word this as "I buy transit from..." or perhaps more appropriately, "My cable MSO buys transit from..."
This was not just about home cable connectivity though when frontline starts to get calls I often use wget (very low overhead) to test throughput between my sites or to home my home box often times simulating the same sort of connectivity that a customer may have. There were customers that could not even get to level3.net yesterday which is their home page
Be that as it may, a little information would have helped greatly. Had you said this sooner, and backed it up with some supporting data such as IP addresses and perhaps 'wget' output, chances are we wouldn't be having this discussion. On the other hand, if you can't trust us, perhaps a better course of action would be to open trouble tickets with your provider(s)... -a