On Thu, Aug 18, 2011 at 1:21 PM, Mark Keymer <mark@viviotech.net> wrote:
I myself have a cable provider at home that I use. And I find it quite frustrating to call and report issues in there network, because the people in the call center have you do the same things every time and are not very technical.
Mark, You think you have it bad? A couple years ago I called my cable Internet provider when my line broke. I won't name them because they since changed their system to something more intelligent. Anyway, the phone tree forced you to go through automated diagnosis before if would connect you to a live person. The system was in a funky state where it thought it saw my modem but didn't. So, for 45 minutes I was stuck in a computer-automated loop of "Power cycle your modem. Okay I see your modem. Your modem isn't working. Power cycle your modem." Regards, Bill Herrin -- William D. Herrin ................ herrin@dirtside.com bill@herrin.us 3005 Crane Dr. ...................... Web: <http://bill.herrin.us/> Falls Church, VA 22042-3004