29 Jul
2011
29 Jul
'11
6:24 p.m.
On 29/07/2011 22:55, Michelle Sullivan wrote:
Friendly or non friendly response is usually gaugable in advance by the tone of the initial email.
Which is usually gaugeable in advance by the tone of the customer complaints that precipitated contact with SORBS in the first place. Email is such a lousy medium for this. We're all much more decent people in person than over snarky emails. Nick