Ah, it's the DC campus. We've been installing some cross connects with CenturyLink and we send Equinix the LOAs with the exact ports and they just connect them to random patch panel ports and nothing works. (because of course not) so then we have to contact them again and it just continues on and on like this. I was just wondering. -----Original Message----- From: Clayton Zekelman <clayton@MNSi.Net> Sent: Thursday, December 5, 2019 8:52 AM To: Drew Weaver <drew.weaver@thenap.com>; 'nanog@nanog.org' <nanog@nanog.org> Subject: Re: Equinix Is it a specific IBX? We've noticed no issues at CH1 At 08:37 AM 05/12/2019, Drew Weaver wrote:

Hey all,

I am wondering if anyone else has had a really hard time working with Equinix over the past 6 months. It just seems like everything we try to do gets done incorrectly without explanation or oversight. Prior to the last 6 months or so they had been fairly flawless doing basic tasks like cross-connects and patching cables. I'm trying to determine whether it's just me or if everyone has noticed this?

Thanks, -Drew

-- Clayton Zekelman Managed Network Systems Inc. (MNSi) 3363 Tecumseh Rd. E Windsor, Ontario N8W 1H4 tel. 519-985-8410 fax. 519-985-8409

On 05/12/2019 17:10, Martijn Schmidt via NANOG wrote:

You're probably best off ordering those crossconnects through the Equinix portal, then you can choose the exact positions for the order that goes to the facility rather than relying on a human to transcribe them correctly from your PDF.

If only Equinix portal reflected how your patch panels really look like... -- Grzegorz Janoszka

On Thu, Dec 5, 2019, at 17:10, Martijn Schmidt via NANOG wrote:

Hi Drew,

You're probably best off ordering those crossconnects through the Equinix portal, then you can choose the exact positions for the order that goes to the facility rather than relying on a human to transcribe them correctly from your PDF.

Hi, I used to have issues with them at $job[-1]. At some point I had an "explanation" that they will NOT deliver XCos on ports that already have a cable plugged "in order not to cause disruptions". So much for precabled positions.... At some point it was also clear that their records (both their portal and their "other/non-official" records) were pretty far from being correct. The best part was when I ordered ONE XCo de-installed an I got TWO (the extra one a backbone link). Everything done via portal. Paris (FR/EU) area. Things seems a little better now, but as far as I can remember, things happen in "waves" there. Actually there's much more to say about them but for today it's enough. -- R-A.F.