Thanks all. I am in touch with Comcast, and we are getting the issue sorted out. On Tue, Nov 4, 2014 at 3:06 PM, John LeCoque <jleq96@gmail.com> wrote:

Hello all,

Sorry to take such a basic issue all the way to NANOG, but my team has nearly 16 hours into this issue via phone / e-mail with no results. We just need the IP address information for our recently installed DOCSIS service at a location in Tallahassee, FL.

Unfortunately we have had no luck with support (after many attempts), and our sales rep has made it very clear that he does not care.

Is there anyone from Comcast here who could contact me off-list to help us get this resolved? I am very grateful for any assistance.

Thank you, John