Calling Comcast Postmaster or whomever actually is responsible for Comcast RBL maintenance
For over a month now I've been fighting with Comcast Customer Security Assurance regarding a simple BlackList issue. Apparently there is some disconnect between internal applications and their ability to report BlackList status accurately and the 'actual' BlackList rule-set. Supposedly the ticket has been escalated to 'admin' and 'engineering' multiple times to no avail. Currently we are waiting for engineering again to examine the issue. The block is owned by us, a facilities based CLEC in business for over 10 years. The /24 in question is used for business T1's. If anyone has any contacts, ideas or the power to resolve the issue I'd be elated to hear from you. Thank you all for your time, Chris Stebner 970-403-0102
On 12/3/09 12:10 PM, "Chris Stebner" <chris.stebner@gmail.com> wrote:
For over a month now I've been fighting with Comcast Customer Security Assurance regarding a simple BlackList issue. Apparently there is some disconnect between internal applications and their ability to report BlackList status accurately and the 'actual' BlackList rule-set. Supposedly the ticket has been escalated to 'admin' and 'engineering' multiple times to no avail. Currently we are waiting for engineering again to examine the issue.
The block is owned by us, a facilities based CLEC in business for over 10 years. The /24 in question is used for business T1's.
If anyone has any contacts, ideas or the power to resolve the issue I'd be elated to hear from you.
Thank you all for your time,
Chris Stebner 970-403-0102
I have send this issue on to the right team and you should hear back from them shortly. Thanks for posting. -- Chris Griffiths Comcast Cable Communications, Inc. National Engineering and Technical Operations
participants (2)
-
Chris Stebner -
Griffiths, Chris