Hi all May I have your recommendation regarding any outage management software and NOC log book(preferably open source) . I want to get fresh ideas about available software in this area. The below scenario may explain what I am looking for: One of the sites gets down, monitoring team would log it. Technical staffs follow it, they find there is something wrong in the site. Someone gets to the site and find there is a power failure. Make it correct. Monitoring team again see that site UP and update their log book put the recovery time and the reason (i.e. power failure) One of the simplest report from this system would be downtime per site/per reason. The ability to record group outage - manually or automatically based on network topology - (i.e. failure of a core router in a city which would be caused several sites failure) would be also useful. Best Regards Payam Poursaied
Zabbix allows to acknowledge events with a comment. On 4/25/11 22:47 , "Payam Poursaied" <me@payam124.com> wrote:
Hi all May I have your recommendation regarding any outage management software and NOC log book(preferably open source) . I want to get fresh ideas about available software in this area.
The below scenario may explain what I am looking for: One of the sites gets down, monitoring team would log it. Technical staffs follow it, they find there is something wrong in the site. Someone gets to the site and find there is a power failure. Make it correct. Monitoring team again see that site UP and update their log book put the recovery time and the reason (i.e. power failure) One of the simplest report from this system would be downtime per site/per reason.
The ability to record group outage - manually or automatically based on network topology - (i.e. failure of a core router in a city which would be caused several sites failure) would be also useful.
Best Regards Payam Poursaied
Have you tried otrs? On Apr 25, 2011, at 6:47 PM, "Payam Poursaied" <me@payam124.com> wrote:
Hi all May I have your recommendation regarding any outage management software and NOC log book(preferably open source) . I want to get fresh ideas about available software in this area.
The below scenario may explain what I am looking for: One of the sites gets down, monitoring team would log it. Technical staffs follow it, they find there is something wrong in the site. Someone gets to the site and find there is a power failure. Make it correct. Monitoring team again see that site UP and update their log book put the recovery time and the reason (i.e. power failure) One of the simplest report from this system would be downtime per site/per reason.
The ability to record group outage - manually or automatically based on network topology - (i.e. failure of a core router in a city which would be caused several sites failure) would be also useful.
Best Regards Payam Poursaied
Or RT-IR Regards, Alex On 4/25/11, Nathanael Cariaga <nccariaga@stluke.com.ph> wrote:
Have you tried otrs?
On Apr 25, 2011, at 6:47 PM, "Payam Poursaied" <me@payam124.com> wrote:
Hi all May I have your recommendation regarding any outage management software and NOC log book(preferably open source) . I want to get fresh ideas about available software in this area.
The below scenario may explain what I am looking for: One of the sites gets down, monitoring team would log it. Technical staffs follow it, they find there is something wrong in the site. Someone gets to the site and find there is a power failure. Make it correct. Monitoring team again see that site UP and update their log book put the recovery time and the reason (i.e. power failure) One of the simplest report from this system would be downtime per site/per reason.
The ability to record group outage - manually or automatically based on network topology - (i.e. failure of a core router in a city which would be caused several sites failure) would be also useful.
Best Regards Payam Poursaied
-- Sent from my mobile device
Hi Otrs seems to be a ticketing system. We are using RT (bestpractical) as our ticketing system and our monitoring guys use RT to issue a trouble ticket to our maintenance team. Sometimes something happened by our upstream provider and for example in less than 7 minutes resolved. In all cases monitoring staff log the start time, type of failure and resolved time in thei log-book. Later they tried to put these data including the affected sites and it would be used to create mane reports regarding sites uptime. S I'm looking for an application with very easy and handy interface to simulate their log book for outages. I can create some custom fields in our RT to maintain these data, but there are some problems: 1- not all of the incidents are recorded in our ticketing system, because they should be followed by someone out of our system 2- some problems may get resolved in a few minutes, I.e. By. Phone call. So, creating a ticket may not make sense. 3- the interface of RT is not good enough to be used as a fast log-book system for our outage On Monday, April 25, 2011, Nathanael Cariaga <nccariaga@stluke.com.ph> wrote:
Have you tried otrs?
On Apr 25, 2011, at 6:47 PM, "Payam Poursaied" <me@payam124.com> wrote:
Hi all May I have your recommendation regarding any outage management software and NOC log book(preferably open source) . I want to get fresh ideas about available software in this area.
The below scenario may explain what I am looking for: One of the sites gets down, monitoring team would log it. Technical staffs follow it, they find there is something wrong in the site. Someone gets to the site and find there is a power failure. Make it correct. Monitoring team again see that site UP and update their log book put the recovery time and the reason (i.e. power failure) One of the simplest report from this system would be downtime per site/per reason.
The ability to record group outage - manually or automatically based on network topology - (i.e. failure of a core router in a city which would be caused several sites failure) would be also useful.
Best Regards Payam Poursaied
participants (4)
-
Alex Nderitu -
Franck Martin -
Nathanael Cariaga -
Payam Poursaied