Seeking FIOS tech support with two (or more) brain cells
Hi folks, Does anyone know any kind of super-secret back door number for Verizon FIOS tech support for people-with-a-clue? I can hear the drool hitting the keyboard on the other end of the line and the confusion in the voice of the support rep when I try to get help with turning up a "business" (ha!) FIOS circuit with five static addresses on it. Things have sure gone downhill since they decided that a MOCA handoff was a good idea; I turned one of these up for another friend a year ago and it was 100% plug and chug... Before you flame me, yes, I tried the database on puck.nether.net to see if I could pull something off via that route, but no joy. -r
A big thank-you to everyone who replied, called, sent kind words and shared frustration. Clearly I'm not alone here (even had frustration shared by people who actually work in a different business unit of Verizon), and it would be nice if the folks at VZ would take some steps to fix these apparently-endemic problems but so far no joy. Eventually I got called back by someone who, after listening to what I want to do, said "I know... we can turn off the MOCA and turn on the Ethernet right on your ONT, bypassing the firewall completely. Would that accomplish what you want to do?" I said yes, and we're now sailing happily along. No word yet on whether this burns our ability to get FIOS TV or not. Also, sadly, no way to repeat it other than the old "escalate, escalate, escalate" dance. I'm still not clear on how this was supposed to be a "business" service if you weren't intended to hang your own CPE on it. -r
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Robert E. Seastrom