From: "Dave Hughes" <dave@oldcolo.com> To: "'Gordon Cook'" <cook@cookreport.com> Subject: RE: you see you simply are not a big enough customer Fwd: Kudos to Qwest Date: Tue, 9 Jul 2002 15:52:43 -0600 MIME-Version: 1.0 X-Priority: 3 (Normal) Importance: Normal

Put this in the nanog list.

Raspberries to Qwest

And Qwest has been unable to disconnect a T-1 local loop to me for 6 months and is still trying to bill us - for no service....

Dave Hughes dave@oldcolo.com

Cook: I have heard the full story on the phone from Dave. It is remarkable. many hours spent trying to meticulously jump through every qwest hoop - all to no avail. a loose translation from memory is -- keep your customer and his imaginary revenue on the books forever by making sure that part of your operation can never determine that he has left. revenue gaining side becomes responsive - just black hole anything that looses revenue

-----Original Message----- From: Gordon Cook [mailto:cook@cookreport.com] Sent: Tuesday, July 09, 2002 2:28 PM To: dave@oldcolo.com Subject: you see you simply are not a big enough customer Fwd: Kudos to Qwest

...

Delivered-To: nanog-outgoing@trapdoor.merit.edu Delivered-To: nanog@trapdoor.merit.edu Delivered-To: nanog@merit.edu From: "Vincent J. Bono" <vbono@vinny.org> To: <nanog@merit.edu> Subject: Kudos to Qwest Date: Tue, 9 Jul 2002 16:00:58 -0400 MIME-Version: 1.0 X-Priority: 3 Sender: owner-nanog@merit.edu Precedence: bulk X-Loop: nanog

We always hear the worst but I just thought I would plug Qwest in that they just installed an OC-12 point to point cross country for me in 27 hours from time of order. This included cross connects at Level3.

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