In message <6119.wsimpson@greendragon.com>, "William Allen Simpson" writes:
From: "Jeff Young" <young@mci.net> you've been around long enough to know the drill, you call your upstream, he calls his, etc., etc.,
Actually, the "drill" is as follows:
1) makes sure it's not a problem with my upstream, that is singly homed to MCI. It wasn't.
2) since my upstream is singly homed, they have no interest in solving MCI routing problems, and refer all such calls to the MCI NOC.
I think the traceroute fails at this hop. Outages work just like routing, you pay , X pays MCI, if your not happy you call X, X calls MCI, if X doesn't call MCI, then why would you buy service from them? This is the standard operator proceure, if there ever was one. (In this case X hasa circuit id, and the problem will get through to the correct noc people that can look up IP addresses, providing a bunch of bozo's are calling into the MCI noc pretending to be customers, wasting everyone's time.
3) in this case, since the other site was known to me, call them and see if they are experiencing a problem. Yes, they were having some problems with MCI, too. They are also singly homed.
4) traceroutes clearly showed that it was an MCI problem.
5) call MCI NOC with information.
6) get shrugged off with a recommendation that I send my problem to trouble@mci.com. This would be amazing if it were not so incredibly stupid, since it was my inability to get my email that brought the problem to my attention.
you expect our front line noc to know you by name?
Goodness gracious, while that personal touch can be pleasant, it is not required. But, I do expect them to have an idea what the IP addresses of their own routers are, and not have to go on hold to find out about traceroutes....
From: Sean Donelan <SEAN@SDG.DRA.COM> If you've been around long enough, you remember the days when the MCI NOC used to flat-out refuse to do inter-provider referals. .From first-hand experience, I know they've told their customers to call the other provider directly, even when both networks involved were direct MCI customers.
In my experience, most smaller NOCs refuse to do inter-provider referrals these days. Too many levels.
But I have accumulated a large collection of 1-800 numbers that I can use to call people I know by name :-). I prefer to go through channels, but when the channels don't work, I'm just as comfortable using any means necessary.
Same here.
WSimpson@UMich.edu Key fingerprint = 17 40 5E 67 15 6F 31 26 DD 0D B9 9B 6A 15 2C 32 BSimpson@MorningStar.com Key fingerprint = 2E 07 23 03 C5 62 70 D3 59 B1 4F 5E 1D C2 C1 A2
--- Jeremy Porter, Freeside Communications, Inc. jerry@fc.net PO BOX 80315 Austin, Tx 78708 | 1-800-968-8750 | 512-458-9810 http://www.fc.net