I hope none of you ever get hijacked by a spammer housed at Phoenix NAP. :)
In the dim past, I had a somewhat similar situation: - A largish (national telco of a small country) ISP started announcing address space a customer of theirs provided. Unfortunately, the address space wasn't the ISP's customer's to provide. - When the ISP was notified by both their RIR and the organization to which the address space was rightfully delegated, the ISP's response was: "We have a contractual relationship with our customer to announce that space. We have neither a contractual relationship (in this context) with the RIR nor the RIR's customer. The RIR and/or the RIR's customer should resolve this issue with our customer." It as an eye-opening experience. Regards, -drc On Jan 31, 2012, at 4:49 PM, Kelvin Williams wrote:
We're still not out of the woods, announcing /24s and working with upper tier carriers to filter out our lists. However, I just got this response from Phoenix NAP and found it funny. The "thief" is a former customer, whom we terminated their agreement with. They then forged an LOA, submitted it to CWIE.net and Phoenix NAP and resumed using space above and beyond their terminated agreement. So now any request for assistance to stop our networks from being announced is now responded to with an instruction to contact the thief's lawyer.
kw
---------- Forwarded message ---------- From: Kelvin Williams <kwilliams@altuscgi.com> Date: Tue, Jan 31, 2012 at 7:43 PM Subject: Re: [#135346] Unauthorized BGP Announcements To: noc@phoenixnap.com
We'll be forwarding this to our peers in the industry--rather funny that Phoenix NAP would rather send us to the attorney of the people stealing our space than bothering to perform an ARIN WHOIS search, or querying any of the IRRs.
Interesting... Very interesting... So, who all do you have there--spammers and child pornographers? Is this level of protection what you give to them all?
On Tue, Jan 31, 2012 at 7:30 PM, Brandon S <BrandonS@phoenixnap.com> wrote:
Hello,
Thank you for your email. Please direct any further questions regarding this issue to the following contact.
Bennet Kelley 100 Wilshire Blvd. Suite 950 Santa Monica, CA 90401 bkelley@internetlawcenter.net
Telephone 310-452-0401
Facsimile 702-924-8740
-- Brandon S. NOC Services Technician
** We want to hear from you!** We care about the quality of our service. If you’ve received anything less than a prompt response or exceptional service or would like to share any feedback regarding your experience, please let us know by sending an email to management: supportfeedback@phoenixnap.com
-- Kelvin Williams Sr. Service Delivery Engineer Broadband & Carrier Services Altus Communications Group, Inc.
"If you only have a hammer, you tend to see every problem as a nail." -- Abraham Maslow