On Tue, 28 Aug 2001, Mark Radabaugh wrote:
On Tue, 28 Aug 2001, Leo Bicknell wrote:
While there is a great lack of clue in many locations, don't forget the bean counters/marketing/sales.
In an outage, virtually all ISP's prioritize customer restoriation, and sometimes the quality of the engineer working the incident by the size of the circuit (which presumably translates into $$$'s, but that's a whole different tarball). Thus, one could conclude that the lowest speed circuits get the "worst" service, and thus those with the smallest bandwidth needs have the largest need to multihome.
The interesting part is that when we were single homed a upstream outage was a HUGE deal and generated very demanding calls to the upstreams support staff. Now when we loose an upstream it generates a shrug and a phone call - so...
Multihomed customers generate LESS technical support rather than more? Maybe we should urge more people to multihome...
Mark
"Multihomed customers generate LESS technical support rather than more?" Perhaps in an outage instance they do. When they have a routing issue, it can become a finger-pointing match between their upstreams and thus, it generates 100% more technical support for the upstream who doesn't have the problem. --- John Fraizer EnterZone, Inc