If there's anyone at Netcom who can read English, I'd appreciate a hand. The operational item is that ongoing abuse is being ignored, and shunted into form-letters that look stupid.
Netcom was my first ISP. They were also the first I canceled. And I had to do it via my credit card company because there was no one there that would speak ... any language. A couple years later I did get a call from someone at Netcom. At first, when they said "Netcom", I thought it was going to be someone trying to collect a past due account (since I had to cut off payment to get them cut off, it would look to their books like unpaid). He then said he had a copy of my resume and asked me if I might be interested in working for them. I related my experiences to him and asked if the problems had been corrected, yet. He said he didn't know. I said it probably wasn't the place for me to work. He then said "probably not". It's corporate culture. Beware. OTOH, I get relatively little spam from Netcom. Go figure. -- -- *-----------------------------* Phil Howard KA9WGN * -- -- | Inturnet, Inc. | Director of Internet Services | -- -- | Business Internet Solutions | eng at intur.net | -- -- *-----------------------------* phil at intur.net * --