Spectrum has a carrier escalations flowchart.  You should have gotten that with the circuit contract and it gets updated annually.  Have you tried those numbers?

On Tue, Dec 31, 2024 at 11:38 AM Dennis Burgess - LTI Support via NANOG <nanog@nanog.org> wrote:

Looking for someone at Spectrum to help with a ticket.  ECT-83933060  no one is picking up the ticket ☹ 

 

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Dennis Burgess


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