On Sun, 15 Jun 1997, Joseph C. Pistritto wrote:
This really depends on how important you are to your provider as well. We're a fairly large customer for at least one of our ISPs, so they tend to tell us about things as they happen (we also have a "bottom line" requirement here to be up, so we active reroute traffic from one ISP to another as things happen).
In reality, it's T3 customers and up that get this kind of service, and then only be special arrangement.
Horse-pucky! Every ISP should be keeping their customers informed on network troubles and outages. We have an outage mailing list that any customer; at any speed can receive network trouble reports that come directly from our engineering staff or any of our upline providers. If you're a business and need 'business class' service and you're not being informed of outages -- get a new provider. --- Cary Howell, CEO tel. 770-333-8779 ComStar Communications Corporation fax. 770-333-8578 URL: http://www.comstar.net email: chowell@comstar.net