On 11/18/10 2:24 PM, George, Wes E [NTK] wrote:
[WES] Because in most companies, sales owns the direct relationship with the customer, so when they ask about a new feature or service, they work with sales, and sales gets the right technical folks involved. A clarification that is probably important here: "a sales matter" != "extra charges for IPv6" at least at my employer,...
And therein lies the problem. By punting technical provisioning tasks to sales, if it is != "extra charges", you're virtually guaranteeing that the sales people won't put any effort into making it happen. Salespeople are driven by commissions (carrot) and quotas (stick). When salespeople have to divide their time between tasks that don't contribute to commission or quota and those that do, guess which gets done first and which last. I'm not pointing fingers at Sprint or Wes. This is a generic problem. We've been guilty of it too from time to time. If it's a matter of data entry or filling out a form, have a secretary do it or make the form available online. -- Jay Hennigan - CCIE #7880 - Network Engineering - jay@impulse.net Impulse Internet Service - http://www.impulse.net/ Your local telephone and internet company - 805 884-6323 - WB6RDV