Good luck -- last time we did a public service complaint (admittedly it's been a while) due to porting / voice issues we were told that they're severity under-staffed and most days don't have enough staff to follow normal business procedures.  I have no idea if things are the same on the non-voice side of the house.

 



-----Original Message-----
From: "Josh Luthman" <josh@imaginenetworksllc.com>
Sent: Tuesday, December 31, 2024 1:19pm
To: "Dennis Burgess - LTI Support" <dmburgess@linktechs.net>
Cc: "nanog@nanog.org" <nanog@nanog.org>
Subject: Re: Spectrum Carrier Team

Spectrum has a carrier escalations flowchart.  You should have gotten that with the circuit contract and it gets updated annually.  Have you tried those numbers?

On Tue, Dec 31, 2024 at 11:38 AM Dennis Burgess - LTI Support via NANOG <nanog@nanog.org> wrote:

Looking for someone at Spectrum to help with a ticket.  ECT-83933060  no one is picking up the ticket ☹ 

 

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Dennis Burgess


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