28 Aug
2001
28 Aug
'01
7:45 p.m.
"Multihomed customers generate LESS technical support rather than more?" Perhaps in an outage instance they do. When they have a routing issue, it can become a finger-pointing match between their upstreams and thus, it generates 100% more technical support for the upstream who doesn't have the problem.
--- John Fraizer EnterZone, Inc
There was a question mark after that statement :-) So far FUBARS by provider A have not generated any extra technical support for provider B. At least in a simple multihome situation it isn't too hard to tell who is hosing things using online routing tools. It may generate more traffic to B but I don't see it causing a support issue. Mark