Do these figures take into account the number of calls you will get from sales when they realize you lost the profit equivalent of 2 to 3 large business customers? Or the legal fees incurred by shutting the customer off? Most spammers work terms into their contracts whereas if it is not fulfilled to their satisfaction or if you threaten them, you have the option of buying back the contract from them (it's not as simple as just killing their circuit and telling them to go away). There is a lot more to it than just NOC man hours, which could be very detrimental to your company. --- Michael Damm, MIS Department, Irwin Research & Development V: 509.457.5080 x298 F: 509.577.0301 E: miked@irwinresearch.com -----Original Message----- From: Alif The Terrible [mailto:measl@mfn.org] Sent: Monday, February 10, 2003 7:44 PM To: Martin Hannigan Cc: nanog@nanog.org Subject: Re: Spam Cost Resources [ trustworthy ] On Mon, 10 Feb 2003, Martin Hannigan wrote:
Does anyone have a resource that they believe in when it refers to how much spam really costs Network operatos?
http://www.nytimes.com/2003/02/09/magazine/09SPAM.html
I'm trying to do some validation. Thanks.
-M
Hi Martin, I just did these numbers a little over two months ago, as justification for another head count (cheaper to have more heads as we shut down fewer people). Each complaint costs us about $3.50, and each "case" (more than 5 complaints get a case) costs us around $8.00. The costs associated with actually working a case varied wildly, depending on whether we shut the customer down (worst case), have to repetitively threaten to shut them down, etc... The "Average" case cost us $35.00 to work, but, as I said above, this takes a LOT of things into account. Please feel free to use these numbers, but strip identifying data, as the name associated with them (obviously) did not, and will not, consent to this stuff leaving the company. //Alif