DLR can have some quirks but overall the service is good. Trying to speak to someone about billing can be impossible. We used to be a direct customer of theirs. After a few minor issues with them and wanting to pull out of 60 Hudson we told them we would only move to a different DLR facility if we could have our Telarus rep be in on the deal. There have been a few issues since we moved and whenever things start going poorly a simple cc to our Telarus rep does wonders. If you want an intro send me a DM. On Thu, Jan 29, 2026 at 12:27 PM John Palmer via NANOG < nanog@lists.nanog.org> wrote:
So, it looks like Hivelocity sold their data center at 350 E Cermak to Digital Realty. I guess DR is getting into the business of actually running data centers (Althogh Telx's name is all over the paperwork).
We have some servers colocated at this data center.
We received no notice of this transfer either by e-mail or on paper.
The only notice we got was an invoice.
I spent 2 weeks trying to contact them and they never responded to my e-mail until a few days ago. Seems that their outbound MTA is incapable of delivering e-mail to our MTA, which is located AT THEIR DATA CENTER at 350 E Cermak.
When I finally got in touch with them after trying for 2 weeks, it appears that 1) They have no online customer management portal (or are not giving us access to it), 2) They don't take credit cards and require a check or wire transfer (so 1960's) and 3) As I said, their MTA seems incapable of communicating with another MTA in THEIR DATA CENTER.
Has anyone else had problems with them related to this transfer from Hivelocity?
I think Hivelocity sold them their Miami data center as well.
Hoping their service gets better soon. My suspicion is that they didn't plan the transition from Hivelocity very well and are scrambling to fix the issues.
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