On Tue, Dec 4, 2012 at 5:40 PM, Mark Keymer <mark@viviotech.net> wrote:
If there is a Amazon Abuse person our there or if someone has a good contact to someone at Amazon can you message me off-list.
We have put in some Abuse request a couple of days ago and have not heard back. It would be great to talk with someone about an issue effecting one of our clients and the use of Amazon. (Cloud instances I believe)
FWIW, I had an issue with a DoS attack from an EC2 machine, and it took a total of 2 weeks for them to take the box offline, despite the attack going on the entire time (and being a really obvious UDP crudflood). I imagine that is their turnaround time. I found no escalation path despite searching for phone numbers and bumping the ticket with more info a few times. -- Darius Jahandarie