WebTTS with quite a few modifications. If you know Perl or have an inhouse Perl Expert then I highly reccomend it. We have modified the script to the point that you can query tickets (we ported to run the ticketing system of a Postgresql database running on FreeBSD-source available to anyone that wants it (just e-mail me)) based on a great number of statements. We have also added pages to the system and have devided the system into different groups. For example;
From the main screen you can select to open a ticket with our Applications Development team, The help-Desk, our telcom group, or The Network group (well just one member there - ME!), or The Security group (oh, wait that's me too...LOL).
I am further able to query our IP addressing system (North Star) from the WebTTS search screen, or vice versa. This is helpfull for when looking at entries for a particular IP address (I can pull the tickets and the North Star info at the same time). This is nice! Gerardo Gregory ----- Original Message ----- From: "Scott Granados" <scott@graphidelix.net> To: <nanog@merit.edu> Sent: Wednesday, August 07, 2002 11:01 PM Subject: ticket tracking
While we're talking about change management...
What are people using for ticket tracking for support issues. Is it all remedy or what do people like to use.
Feel free to answer off list:).
Scott