Hello NANOG community, I apologize for reaching out here, but we have exhausted all official support channels for over two months and are dealing with a severe capacity crisis. We are looking for a direct contact or Duty Manager at Google Peering / GGC Strategy for LATAM. Our ASN: AS270075 (Super Redes SAS - Colombia) The Issue: Google's rack capacity in the Bogota metro area is completely exhausted. This was confirmed to us via a Google NOC internal bug leak (b/478722514). Because of this, our 100G PNIs have been artificially hard-capped at 10G. We had to administratively shut down the peering links to stop massive flapping and are now bleeding >15 Gbps of Google-destined traffic to paid transit. The Ignored Mitigation: We meet all volume criteria (~30 Gbps) and requested a local GGC node to mitigate this 40+ days ago (Ticket #2175456459). The request remains completely ignored with zero human response from the Edge team. The NOC refuses to provide an ETR for the physical capacity issue. If anyone from AS15169 is reading this, or if anyone can back-channel this to the right person, we desperately need a human to look at ticket #2175456459 so we can deploy this cache and restore service stability. Thank you in advance, [Cesar Meza] [Director NOC] Super Redes SAS (AS270075) Cesar Alberto Meza Seijas Director NOC Super Redes SAS T: +57 606 3495750 | E: cesarmeza@superredes.co (mailto:{cesarmeza@superredes.co}) www.superredes.com.co (https://www.superredes.com.co) Carrera 27 #81-57 Casa 16, Corales Pereira, Risaralda, Colombia El contenido de este correo electrónico es confidencial y está destinado únicamente al destinatario especificado en el mensaje. Está estrictamente prohibido compartir cualquier parte de este mensaje con terceros, sin el consentimiento por escrito del remitente. Si recibió este mensaje por error, responda a este mensaje y continúe con su eliminación, para que podamos asegurarnos de que tal error no ocurra en el futuro.