The spyware that loved me

John Borland, a reporter for CNET News.com, made the mistake of loading some software on a Windows machine and hoping it was possible to restore the trustworthiness of a compromised Windows machine. In the end the CNET IT department took his computer away and re-installed a fresh image. http://news.com.com/2010-1032-5187106.html If even well-informed people do this, and can't fix their systems, what hope is there for the typical Internet user?