About Ascend TAC: It depends on which issue you ask them. If you have Problems with MAX or TNT or "access equipment" you might have a problem :-))
If you are talking with them about "core switches" like our (now lovely workingi) BSTDX 9000's we purchased from them, you get 1A (means FANTASTIC SUPPORT) service and support.
ahahaha, Yah right. Maybe in Germany but in the UK their support of Cascade products is terrible. Their account management is non-existent. We dumped all our ascend kit because of the absolute crap support in Europe, Ascend are talking to various other bits of COLT now but they don't stand a hells hope of selling anything. We just bought some lovely new AccessPath boxes. Neil. -- Neil J. McRae - Alive and Kicking. neil@DOMINO.ORG