Stalled IX requests in Google peering

Since google is abandoning RS routes, we worked on setting up IX peering across the board. All of those requests have been completed but one seems to be stalled out for a couple of weeks now. I put in a noc ticket and got a tone deaf response of ‘that’s another group and the ticket is still in process’. The response time was decent at least! Anyone I can ping at google to tell me what’s up? Thanks!