On 6/9/13 2:08 PM, Sylvie LaPerriere wrote:
Hi Everyone,
Our hotel contract had complimentary High Speed Internet in guest rooms. Our hotel negotiator reached out to the Roosevelt and they randomly checked 30 accounts and billing was accurate. If you were billed Internet charges please reach out to the hotel credit manager Tel: (504) 335-3011 debra.cuny@hilton.com <mailto:debra.cuny@hilton.com>
Debra is back in the office on Monday and she will redress any invoices to NANOG guests.
Apparently this was only for the non-vpn capable internet option (they had udp 500 blocked). I'm about to reach out to corporate as I'm Diamond with Hilton and should not be charged for internet in any case. Below is my exchange with Debra Cuny from today: Date: Sun, 09 Jun 2013 15:40:29 -0400 From: Bryan Fields <Bryan@bryanfields.net> To: debra.cuny@hilton.com Subject: My stay has some wifi charges on it Debra, I was at the hotel last week for Nanog, and I have a couple charges on my account for wifi. I'm diamond with Hilton and believe nanog had negotiated free internet access as well. Can you check into this for me? Loved the hotel by the way, with the exception of the varying water pressure in the shower. Made it into a pulsating spray :) ----------- From: Debra Cuny <Debra.Cuny@waldorfastoria.com> To: Bryan Fields <Bryan@bryanfields.net> Subject: RE: My stay has some wifi charges on it Date: Sun, 9 Jun 2013 20:01:33 +0000 Hello Mr. Fields, I see that you selected the higher speed internet which was not part of the= concession that NANOG had. The complimentary internet was the regular high= speed at $14.95 per device. I am also going to forward your email so that engineering can check into th= e water pressure. Have a great rest of your Sunday! I'm going home shortly to hang out in my = backyard with my dog. (jinx) debra --------- Subject: RE: My stay has some wifi charges on it From: Bryan Fields <bryan@bryanfields.net> Date: Sun, 09 Jun 2013 16:26:47 -0400 To: Debra Cuny <Debra.Cuny@waldorfastoria.com> OK, thanks for taking care of it. I just selected the vpn selection, if that was high speed it fooled me :) Please forward me a copy of the revised folio so I can fill out my expenses. Thank you, Bryan --------- From: Debra Cuny <Debra.Cuny@waldorfastoria.com> To: Bryan Fields <bryan@bryanfields.net> Subject: RE: My stay has some wifi charges on it Date: Sun, 9 Jun 2013 20:33:32 +0000 I didn’t revise anything. You didn’t choose the complimentary internet. Do you still need a copy of the folio or you do you have the folio from check out? ----- End of Thread. -- Bryan Fields 727-409-1194 - Voice 727-214-2508 - Fax http://bryanfields.net